Privacy Policy | Apexx Engines

Effective Date: 17/09/2024

At Apexx Engines, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant laws.

1. Data Collection

We collect personal information when you interact with us, such as when you:

  • Request a quote
  • Submit a form via our website
  • Contact us regarding your vehicle or services

The personal information we may collect includes:

  • Name
  • Contact details (email, phone number)
  • Vehicle information (make, model, registration details)
  • Any other relevant information provided by you in forms or inquiries

We may also collect certain technical information about your visit to our website, including your IP address and browsing behavior, via cookies and third-party analytics (e.g., Google Analytics, Microsoft Clarity).

2. How We Use Your Data

Your personal data is used solely for the purposes of:

  • Contacting you in relation to your vehicle, the quote you’ve requested, or any form submissions you’ve made
  • Managing your account and service requests
  • Improving our services and website performance using analytics
  • Responding to your inquiries and providing customer support

3. Data Sharing

We will not sell your data to any third parties. However, we may share your information with:

  • Service Partners: In the event that your vehicle’s work is outsourced to another business or individual, we may need to pass your information to trusted partners. This is solely to ensure the work is completed efficiently.
  • Payment Processors: Payments are processed via Stripe, and we do not store any payment information ourselves. All transactions are handled securely by Stripe in accordance with their privacy policy.

4. Cookies

Our website uses cookies to enhance your browsing experience and to track session data for user navigation. Cookies also enable analytics tools such as Google Analytics and Microsoft Clarity to help us understand user behavior and improve our site’s performance. You can disable cookies through your browser settings if you prefer not to have them stored on your device.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to have your information deleted, you can contact us at info[at]apexxengines.co.uk.

6. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request the restriction of your data processing under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data in certain situations.

To exercise any of these rights, please contact us at info[at]apexxengines.co.uk.

7. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. This includes secure data storage systems and encryption where applicable.

8. Third-Party Services

We may use third-party services like Google Analytics, Microsoft Clarity, and Stripe. These services may collect data such as your IP address, user behavior, and payment details as governed by their respective privacy policies. For more details, please refer to:

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. Any changes will be posted on this page, and where appropriate, we will notify you via email.

10. Contact Us

If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us at: info[at]apexxengines.co.uk